Agentless Visibility of Web Services

JaxView has multiple options for providing visibility into real-user interactions with Web services. JaxView's agentless deployment option provides the quickest way to integrate into Web services and SOA infrastructures to enable:

• Monitoring SOAP service messages and REST messages
• Autodiscovery of existing Web services (rogue services)
• Access to the XML contents of service messages
• Centralized view of all Web services activity
• Performance monitors to measure service response time, throughput, and usage rate

SLA Management

Supporting service level agreements (SLA's) is an important part of managing Web services and managing the success of SOA implementations. JaxView's agentless deployment provides tools to monitor and report on service levels including:

• Client Usage Rate monitoring
• Per client monitoring or service throughput
• Per client monitoring of fault generation and types
• Client utilization reporting
• Service availability reporting

Fault Management

Efficient management of service failures requires visibility into fault messages generated by service applications. JaxView provides fault monitoring and reporting that includes:

• Fault Rate
• Fault Totals
• Fault type and content monitoring (including fault code and fault text string)
• Faults as a percentage of requests

Transaction Monitoring

The loosely-coupled nature of service-oriented environments creates new challenges for managing business process transactions that are composed of multiple service providers. JaxView Enterprise edition provides flexible monitoring capabilities for multi-step transactions including:

• Monitoring generic Web service transactions with support for WS-Transaction, WS-Coordination
• Step wise monitoring to reveal bottle necks within each instance of a transaction
• Monitoring for commits or rollbacks for transactions

Performance Baselines

Baselining performance metrics allows event thresholds to be set relative to system usage trends. Event thresholds can then be set relative to a deviation percentage from the baseline rather than an absolute value, resulting in fewer redundant or unjustified event notifications. JaxView Enterprise includes the following baselining options:

• Rolling Baseline - Compares current performance metrics with a statistical baseline calculated for a period of hours preceding the current period.
• Weekly, Daily Baseline - Compares current performance metrics with performance baselines calculated for the same period day-over-day or week-over-week.
• Specific Date Baseline - Compares current performance metrics with the metrics from a specific date.

Reports and Event Alerting

Reporting on performance, availability, and policy compliance is central to effective management of any service environment. JaxView has scheduled reports for predetermined intervals and also supports on-demand reports over custom time intervals. Reports can display:

• Performance data in tabular and line chart formats
• Usage and throughput summary
• Individual error and warning events and percentages
• Fault totals and percentages for SLA reports
• Performance and usage data per specific client

JaxView generates event notification alerts when a monitored event threshold has been matched or exceeded. Alerts can be sent using the following media and protocols:

• Email - sent to operations or development team members
• Script Execution - automatically launch a maintenance or corrective action
• SNMP - send a trap to a management console
• JMS - transmit a message via a JMS-based message bus
• SOAP - send a message to a Web services enabled application or database